Refund policy

Refund and Return Policy

We have a 15-day return policy, which means you have 15 days after delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it. There is no restocking fee.

Starting a return

To start a return, contact us at info@itwarehouse.org. Return authorization is required before sending an item back. We will provide instructions on how to send your package.

Once your return is authorized, send it to:

IT Warehouse LLC
200 W Monroe St Unit 1914
Phoenix, AZ 85003
United States

You can always contact us for any return question at info@itwarehouse.org.

Return shipping costs

The buyer pays return shipping for change-of-mind returns.

IT Warehouse pays return shipping when:

The item is not as described.
The wrong item was sent.
The item was damaged in transit.

Damages and issues

Please inspect your order when it arrives and contact info@itwarehouse.org if it is damaged, the wrong item was sent, or the listing was inaccurate. For functional issues, the item's listed condition and the exceptions below apply.

Untested and For Parts / Not Working items

Items listed as Untested or For Parts / Not Working are not returnable for functional failure—they are described as untested or non-working and priced accordingly.

They remain returnable if the wrong item was sent, if damaged in transit, or if the listing was inaccurate in any respect other than function.

Condition terms used on this store

Tested — Working
Powers On — Not Fully Tested
New — Open Box / NOS
Untested
For Parts / Not Working

Exchanges

Contact IT Warehouse at info@itwarehouse.org for instructions on exchanges.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days after approval. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@itwarehouse.org.

Original outbound shipping charges are refunded only when IT Warehouse is responsible for return shipping under this policy: when the item is not as described, the wrong item was sent, or the item was damaged in transit. Original outbound shipping charges are not refunded for change-of-mind returns.